FAQ

I can’t find a style I ordered recently, did you change the names?
We updated some of our style names in February.  Now there is a distinct style name for every style.  Looking for an old favorite?
 
Why hemp?
Hemp cleans oxygen, water and nourishes the land. Hemp is a natural fiber that’s cultivated with low impact on the environment. It requires no irrigation, uses no pesticides, synthetic fertilizers or GMO seeds. It’s one of the most durable natural fibers on the planet.

Hemp is the oldest textile, hemp material dates back as far as 8,000 B.C.E. America was founded on it, both Presidents Washington and Jefferson grew it, the Declaration of Independence was written on it and Betsy Ross sewed the first American Flag with it.

Are Trusted Hemp tees made by hand?
Trusted Hemp’s garments are cut and sewn by hand without automation or computer-aided design. Each piece is hand-cut on a cutting table from a paper pattern.

Are Trusted Hemp tees pre-washed and pre-shrunk?
All Trusted Hemp styles are pre-washed and pre-shrunk.  All solid colors are also garment dyed after sewn.

Where are your products made?
Made in Los Angeles, USA with quality globally sourced materials from China and Europe. We source our hemp from various partners we have worked with for 20+ years.

How do I know when new items become available?
Please sign up for our newsletter (bottom of the page) to stay up to date on all of our products.

I’ve forgotten my password. What now?
Please email: info@trustedhemp.co

Can I use more than one promotional code on the same order?
Only one promotional code can be used per order.

However, you can use a gift card code and a promotional code together on the same order.

What payment methods do you accept?

We accept Visa, American Express, MasterCard, Discover and Paypal.

What is the price for shipping an order?

We offer flat rate shipping for all U.S. orders. All U.S. orders of $175 or more receive free standard shipping.

U.S. Shipping Rates:

Standard (5-7 business days) $7

Two-Day (2-3 business days) $25

Overnight (1 business day) $40

Do you ship internationally?
Yes! We offer USPS and UPS shipping options (for select countries) on clothing and bedding at checkout.  Shipping costs vary by order weight and destination. Customer is responsible for any additional customs fees and taxes which may apply depending on your country’s regulations. We do not accept returns on international orders at this time.

Countries we ship internationally to via site checkout:
Argentina, Australia, Austria, Brazil, Canada, Costa Rica, France, Germany, Greece, Ireland, Hong Kong, Japan, Mexico, New Zealand, Russia, Singapore, Spain, South Korea, Sweden, Taiwan, and United Kingdom.

If you live in a country not currently listed, please contact us at info@trustedhemp.co and we are happy to help facilitate the international shipment

When will my order ship?
All US standard shipments are typically shipped within 48 business hours and should arrive to you within 5-7 business days from date of order. International orders may take 14 business days.

How does the Free Shipping on orders over $175 work?
Free shipping is calculated on the total order amount after any discounts are applied and before tax.

How can I track my order?
You will receive a shipping confirmation email with tracking information once your order has shipped. Please use this tracking number to stay up to date on your shipment. You can also access any order or tracking information by logging into your account.

Can I return my order?

We want to make sure you are totally psyched with your purchase. Trusted Hemp gladly accepts returns of unworn, unwashed and undamaged merchandise in the same condition in which you received it within 21 days of purchase.

If you would like to request a return or an exchange, please complete the following Return Request. We will provide a shipping label for you to send your items back. If you are exchanging an item, the shipping charges are on us. If you are returning your order in full and you choose to use the prepaid label, we will deduct the standard return shipping charge of $7 from your refund. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

As always, if you have any questions about size and fit, we are here to help! Please email us at info@trustedhemp.co

Gift cards are non returnable.

Return options include: Exchange, Store Credit, Refund

    • Exchange: Trusted Hemp is happy to accommodate exchanges for any items eligible for return, based on stock availability. If you would like to exchange your item, you will be prompted when you create the Return Request and will have the option of choosing another size and/or color. In the case that you’d like to exchange for a different item altogether, please contact info@trustedhemp.co Trusted Hemp offers free shipping on all exchanged orders.
    • Store Credit: If you would like a store credit, please request a Refund when prompted and simply state in the comments box that you’d like a store credit. We will issue you a credit by email.
    • Refund: A USPS label will be provided and the shipping cost fee of $7 will be deducted from the refund during processing. You can expect a refund for the cost of the returned item(s) to the same form of payment originally used for purchase within 5-7 business days of receipt of return. Shipping costs are non-refundable.

Are there any charges for returns? 

Customers returning items for refund are responsible for return shipping costs. Return shipping charges will be waived for all returns for store credit and exchange.

International customers are responsible for all return shipping. Shipping labels will not be provided for international returns at this time.

How soon will I get my exchange, credit, refund?
Exchanges will be processed and shipped as soon as your items have been received and inspected.

Please allow us 5-7 business days for us to process your refund or site credit.

What items are non-refundable?

Free gifts, gift cards, promotional items, and final sale items.
All markdown styles that are over 50% off are final sale.